Cancellations and Punctuality
If you cancel your lesson with less than 48 hours’ notice, you will be liable for the cost of your lesson.
When your instructor arrives for your lesson, they will text you and/or ring you. If you have still not arrived or contacted them within 15 minutes, your lesson will be cancelled and charged as above. If you are late for your lesson, your lesson time will be reduced as your instructor cannot be late for their next lesson. You will still be charged the full price of the lesson, as this is considered ‘cancelling’ part of your lesson with less than 48 hours’ notice. If your instructor is late to your lesson for reasons such as the above, you will still receive the full lesson time. If your instructor has to cancel your lesson through no fault of their own, for circumstances such as mechanical breakdown of the tuition car, bad weather which may affect your ability to learn safely, heavy traffic, or the previous pupil’s lesson or driving test has overrun for unavoidable reasons, and it means they cannot arrive at your lesson within good time, they will rearrange your lesson for the next available, mutually convenient, date and time. If your instructor feels your behaviour or attitude whilst driving is threatening, dangerous, or compromises safety, they reserve the right to cancel the lesson in progress and any future lessons.
Payment & Refunds.
Your lesson rate or intensive course fee booking rate is as agreed at the time of booking.
We accept payments in the form of bank transfer for your 1st lesson payment.
Cash payments are allowed from 2nd payment must be made before the lesson starts.
Transfers are also accepted but payments need to be made 48hrs before your lesson, in line with our cancellation policy.
Block booking payments must be made up front and before the first lesson commences.
We cannot issue a refund for any lessons already taken.
If you have paid for a block booking and wish to discontinue lessons for any reason, your instructor can refund the remaining hours at the hourly price that the company charge, meaning you lose your discount for block payment.